FAQ

 

Any questions you can not find answered here please contact Darcey at support@shopmyhomematters.com.

1. Where are you located? 
Laura Kleber Home & Health LLC  and it's affiliate My Home Matters are located in Valencia, Pennsylvania. 

2. How does the LOCAL PICKUP option work? 
If you are local to Valencia, PA we offer you the ability not to pay shipping and choose the option of LOCAL PICKUP. Upon payment and fulfillment of your order, you will be given the exact pickup address. 

3. Do you offer shipping?
We do offer shipping to all 50 states in the U.S. We do not ship to Canada nor Internationally. 

4. How do sign up for and access my rewards points?
We offer a SMILE rewards program for you as a 'Thank You' for supporting our store. You receive 1 point for each $1 that you spend. Once you have accumulated 500 points, you can convert those points into a $5 gift card to utilize in the store. Your SMILE rewards login can be found here.

5. What is your return policy?

All sales are final but please contact Darcey at support@shopmyhomematters.com if there is a problem with your order. Please contact within 7 days of receipt of your order at support@shopmyhomematters.com if there were damages or missing items. We will work with you to find a mutually acceptable solution.