Any questions you can not find answered here please contact Darcey at firstname.lastname@example.org.
1. Where are you located?
My Home Matters LLC and its affiliates (My Home Matters Boxed Up, Happiness is HOMEmade) are located in Valencia, Pennsylvania.
2. How does the LOCAL PICKUP option work?
If you are local to Valencia, PA or Wexford, PA we offer you the ability not to pay shipping and choose the option of LOCAL PICKUP. Upon payment and fulfillment of your order, you will be given the exact pickup address. Please note that the Wexford, PA pickup option is only available for My Home Matters Boxed and Happiness is HOMEmade monthly subscriptions. Local pickup for non-subscription orders is only available at the Valencia location.
3. Do you offer shipping?
We do offer shipping to all 50 states in the U.S. We do not ship to Canada nor Internationally.
4. How do sign up for and access my rewards points?
We offer a SMILE rewards program for you as a 'Thank You' for supporting our store. You receive 1 point for each $1 that you spend. Once you have accumulated 500 points, you can convert those points into a $5 gift card to utilize in the store. Your SMILE rewards login can be found here.
5. Do you have a quarterly subscription option?
We do not offer a quarterly subscription option for My Home Matters Boxed Up and Happiness is HOMEmade. These are both monthly subscription boxes in which you can cancel your subscription anytime prior to the 10th of the month.
6. How do I participate in the live sales?
We offer Live Sales on a regular basis. Live Sales are held on our Facebook page, My Home Matters, LLC. Please make sure you are following our page for instructions on how to participate in the next upcoming sale.
7. How long does it take for our Live Sale order to be completed?
Our Live Sale orders take anywhere from 1-3 weeks for Laura to complete prior to shipping since her items are all hand cut, curated or (in some cases) finished. At the beginning of any Live Sale, Laura will let you know how long it make take before your items are ready for shipping and/pickup.
8. What is your return policy?
All sales are final but please contact Darcey at email@example.com if there is a problem with your order.